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Luna Jewellers Terms & Conditions
These Terms & Conditions govern the purchase and use of products from Luna Jewellers ("Luna Jewellers", "We", "Us", or "Our") by the customer ("Customer", "You", or "Your").
1. Account & Registered User
- To access certain services and place orders on our website, you may need to create an account secured with a password.
- You must provide accurate and updated information including your name, email address, phone number, billing address, and delivery details.
- You are responsible for maintaining the confidentiality of your account and all activities performed under your account.
- Luna Jewellers reserves the right to suspend or terminate accounts containing false or misleading information.
2. Ordering & Payment
- Orders will be processed only after successful payment confirmation.
- Prices displayed on the website are subject to change without prior notice.
- Promotional offers and discounts are valid only during the announced period.
- Luna Jewellers reserves the right to cancel any order due to pricing errors, stock unavailability, or suspicious transactions.
- Payments can be made using KNET, debit/credit cards, or any available payment method displayed on the website.
- Cash on Delivery may be available for selected orders only.
3. Delivery
- Delivery timelines may vary depending on your location and product availability.
- Customers must provide a complete and accurate delivery address and contact number.
- Luna Jewellers is not responsible for delays caused by incorrect addresses, customer unavailability, weather conditions, or courier issues.
- Deliveries are generally completed during working days within Kuwait.
- International orders may be subject to customs duties and taxes according to the destination country.
4. Exchange & Return Policy
- Customers may request an exchange or return within 15 days from the date of purchase.
- Products must be unused, in original packaging, and in resalable condition.
- The original invoice or order confirmation must be presented for any return or exchange request.
- Products damaged due to misuse, mishandling, or normal wear are not eligible for return or exchange.
- Shipping and delivery charges are non-refundable.
- Refunds, if approved, will be processed through the original payment method.
5. Product Information & Warranty
- Luna Jewellers strives to display accurate product descriptions, colors, and images; however, slight variations may occur.
- Jewellery should be handled carefully and protected from perfumes, chemicals, and moisture to maintain quality and shine.
- Damage caused by improper use, accidental breakage, or unauthorized repairs is not covered.
- Luna Jewellers reserves the right to inspect products before approving any warranty or exchange request.
6. Privacy Policy
- Personal information collected from customers is used only for order processing, delivery, and customer support purposes.
- We do not sell or share customer information with unauthorized third parties.
- Customer information is protected through secure systems and procedures.
- By using our website, you agree to our collection and use of information according to this policy.
7. General Terms
- Luna Jewellers reserves the right to modify these Terms & Conditions at any time without prior notice.
- Continued use of the website indicates acceptance of updated terms.
- Any disputes shall be governed by the laws of the State of Kuwait.
- Luna Jewellers shall not be liable for indirect, incidental, or consequential damages arising from product usage or delivery delays.
Contact Information
- Website: http://lunajewellers.com/
- Address: Luna Jewellers, Gold Complex, Shop No. 17, Mezzanine 1, Ibn Khaldoun Street, Block 1, Hawally, Kuwait.
- Mobile: +965 94405343
- Email: purchase@lunajewellers.com
