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 Privacy & Return Policy 
 Privacy Policy 
This privacy policy explains how Luna Jewellers uses and protects any personal information that you provide while using our website http://lunajewellers.com/.
We are committed to ensuring that your privacy is protected. Any information collected from you will only be used in accordance with this privacy policy.
Luna Jewellers may update this policy from time to time by revising this page. We encourage you to review this page periodically to stay informed of any changes.
 What Information Do We Collect? 
We may collect the following information:
  • Name
  • Email address and contact details
  • Delivery and billing address
  • Demographic information such as postal code
  • Product preferences and order details
 How We Use Your Information 
Your information may be used to:
  • Maintain internal customer records
  • Process and deliver your orders
  • Improve our products and services
  • Provide customer support
  • Send updates, offers, or promotional information related to Luna Jewellers
 Safety & Security 
We are committed to ensuring that your information is secure. Appropriate physical and electronic safeguards are implemented to protect all information collected through our website.
 Control of Your Personal Information 
You may request us to stop using your personal information for marketing purposes at any time by contacting us at:

purchase@lunajewellers.com
 Disclosure of Information 
We do not sell, distribute, or disclose your personal information to third parties unless required by law or with your permission.
 Return & Shipping Policy 
 Returns & Exchanges 
Customers may request a return or exchange within 15 days from the purchase date under the following conditions:
  • The original receipt or invoice must be provided
  • The product must be unused and in original packaging
  • The item must be in resalable condition
  • Returns are accepted only for products purchased from Luna Jewellers
  • Customized or engraved jewelry items are non-returnable and non-refundable
 Non-returnable Conditions 
  • Used or damaged products cannot be returned
  • Products without original packaging are not eligible
  • Products damaged due to misuse or improper handling are not eligible
  • Shipping charges are non-refundable
 Product Care 
Jewelry should be handled carefully and kept away from perfumes, chemicals, water, and moisture to maintain its shine and quality.
 Delivery Information 
To ensure successful delivery, please provide:
  • Complete delivery address
  • Building / Flat number
  • Area and city
  • Valid contact number
 Delivery Schedule 
Deliveries within Kuwait are usually completed during working days only. Delivery timings may vary during weekends, holidays, or promotional periods.
 International Shipments 
International customers are responsible for any customs duties, taxes, or additional charges applicable in their destination country.
 Contact Information 
Website:
http://lunajewellers.com/
Address:
Luna Jewellers, Gold Complex, Shop No. 17, Mezzanine 1, Ibn Khaldoun Street, Block 1, Hawally, Kuwait.
Contact:
Mobile: +965 94405343
Email: purchase@lunajewellers.com

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